Fixed-Price Boiler Repair
terms and conditions.
Effective 30 September 2026
These service-specific terms apply alongside Incredaboil Ltd’s general terms and conditions. They do not affect your statutory rights.
1. The service and price
The fixed price is £349 including VAT. It includes diagnosis, labour and covered parts required to complete one eligible boiler repair. There are no additional charges for covered work unless you separately agree to work outside this service.
2. Eligibility
The fixed-price service covers eligible domestic boilers fuelled by mains natural gas only. Oil-fired boilers, electric boilers, LPG boilers (including boilers supplied from LPG cylinders or tanks), and heat pumps are not covered.
The service is available only in covered postcode areas and for the boiler manufacturers and ages accepted by the booking form at the time of purchase. The current offer covers Worcester Bosch, Baxi, Main, Potterton and Ideal natural-gas boilers up to 10 years old. If you select “not sure” for the boiler’s age, eligibility remains subject to inspection.
You must provide accurate information about the appliance, fuel type and property. If the boiler or property is outside the stated scope, we will explain the available options, which may include a different repair arrangement, a replacement quotation or a refund where appropriate.
3. The 24-hour promise
The 24-hour period begins at the exact time Stripe confirms successful payment. That start time and the latest repair deadline are shown in your confirmation email.
You must be contactable and provide reasonable access during the repair period, normally between 8am and 9pm. If we cannot contact you after three reasonable attempts, or access is unavailable, the 24-hour promise is suspended until contact or access is restored.
If an eligible covered repair is not completed within the confirmed 24-hour period, the fixed-price payment will be refunded. The repair may still be arranged. The 24-hour promise does not apply where a replacement PCB is required, although a covered PCB remains included in the fixed price.
4. Parts and exclusions
Covered parts are included. Main heat exchangers are excluded. Oil, electric and LPG boilers and heat pumps are excluded from the fixed-price service. The service also does not cover a different appliance, multiple unrelated faults, routine servicing or maintenance, system alterations, pre-existing unsafe installations, external utilities, or work outside the boiler manufacturer’s instructions.
If the boiler is beyond economical repair, or cannot reasonably be repaired within the service scope, we will explain the evidence and available options. These may include a refund or, with your agreement, applying the payment towards a replacement boiler.
5. Twelve-month repair guarantee
The repair carried out and parts supplied by Incredaboil are guaranteed for 12 months from completion. If the same repaired fault recurs, contact us promptly and provide reasonable access for inspection.
The guarantee does not cover a new or unrelated fault; interference or repair by another person; accidental damage, misuse or freezing; external leaks or utility failures; or a failure caused or materially contributed to by contaminated system water, sludge, magnetite, scale, debris, inadequate inhibitor, unsuitable pH, ongoing corrosion, or installation and operating conditions outside the manufacturer’s instructions.
An exclusion will only be applied where inspection findings reasonably indicate that the excluded condition caused or materially contributed to the failure. We may record on-site water-test results, photographs and engineer observations.
6. Customer information and photographs
After payment, you may optionally add notes and photographs to your customer file. This can help the engineer prepare, but it is not required and does not change the confirmed booking time or deadline.
7. Refunds
Engineers may request a refund through the management system, but refunds are reviewed and issued by Incredaboil through Stripe. Processing time after issue is controlled by the customer’s bank or card provider.
8. Contact
Incredaboil Ltd · 0113 898 0999 · hello@incredaboil.co.uk
9. Cancellation rights
If you are a consumer, you may cancel within 14 days of booking without giving a reason. To cancel, call 0113 898 0999 or email hello@incredaboil.co.uk.
Because the repair is intended to begin within 24 hours, we will ask you to expressly request that work starts during the cancellation period.
If you cancel before work begins, you will receive a full refund. If you cancel after diagnosis or repair work has begun, we may charge a reasonable proportion of the £349 price for work already completed.
Your cancellation right ends once the agreed repair service has been fully completed, provided you requested an early start and acknowledged that this right would then be lost.
Any refund due will be made within 14 days using the original payment method. This does not affect your statutory rights.